TOTAL QUALITY MANAGEMENT
Defination of TQM
Total
Everyone associated with the company is evolved in continuous improvement
Quality
Customer expected and employed are meet fully
Management
Executives are fully committed where
- It provides over all concept that fosters continuous improvement in the organization
- Its philosophy stress a systematic, integrated, contestant involving everyone and everything it
- It primarily focuses on total customer satisfaction( internal and external both)
Examples: Lipton, Gourmet, Honda, Bata, Izhar Limited, KFX et
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