HISTORY OF TQM
HISTORY OF TQM
History of TQM
Quality control organization from Industrial revolution
20’s: Emergence of modern quality control
30’s: development of modern quality control
40’s: Introducing the concept of quality to Japan
50’s Orientations to ward TQM
60’s: Emergence toward total quality control
70’s: Total quality control practices
80’s: Deployed from manufacturing to tertiary
90’s: quality insurance on customer side”satisfaction to 3rd party”
00’s quality and productivity
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